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For Staff

Becoming confident with your daily tasks on Comm.care!

18 articles

Getting Started

Key steps for Managers to get your organisation ready to use Comm.care

11 articles


Comm.care simplifies Minimum Data Set reporting of a set of data elements agreed for mandatory collection and reporting at a national level.

7 articles

Manage NDIS Business

2 articles

Introduction to Comm.care

Helpful resources for getting started with Comm.care for your case and client managem

11 articles

Manage your Organisation

These articles contain helpful information to best manage your organisation in Comm.care.

32 articles

Circle of Care

A Circle of Care is the place where you will find everything about the participant.

27 articles

Reporting & Auditing

Everything you need to know about NDIS reports and DSS Data Exchange, CHSP Program.

18 articles

Manage Your Comm.care User Account

Thanks and Congratulations for joining Comm.care, we hope the system helps you and your Organisation to better care for your Clients.

In this article, we are going to learn:

  • How Do I Change My Password?
  • How to Reset a Forgotten Password
  • How Do I Edit My Profile?

How Do I Change My Password?

Once you have logged in to Comm.care, click on your name or image in the top right-hand corner and select Change Password.

change password in comm.care

If it is your first time logging in, you will automatically be prompted to create a new password. For security reasons, we store your password, but cannot access it.

How to Reset a Forgotten Password

If you forgot your password, don’t worry you can reset the password yourself. Just go to https://app.comm.care/, and click on Reset password. The system will send you an email with a link for you to reset your password.

forgot password/reset password comm.care

Note that the link on the email has a expiration time for security reasons - so it is better to do it when you have time in front of your device to action the link.

The link will take you to the login page where you can enter your mail id and your new password.

How Do I Edit My Profile?

Once you have logged in to Comm.care, click on your name or image in the top right hand corner and select Profile. This is your user profile in Comm.care. It contains information that every other user in the organisation can see about you. Then click on the the blue Edit button to change your Profile.

case management software for users/staffThe best way to identify people is typically by their face. We encourage you to upload a photo to your profile. You can quickly upload a photo by dragging a new one into the circle, if there is a photo already, click on the photo to remove it so you can upload a new one.

It is a good idea to add in your skills or certifications, such as First Aid Certificate or Disability Work Cert. 3, to assist your Organisation to find team members with specific qualifications.

You can also enter your Address and Telephone numbers. Don’t worry, address and telephone numbers are only visible to the Managers of your Organisation.

That's it! You have just set your account up correctly. You can now start using Comm.care.

If you’re new to Comm.care and keen to see the full Platform in action, join us for a free demonstration. You can book a convenient time HERE.
Looking forward to meeting you then!

Still need help? Contact Us

Last updated on June 23, 2021