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For Staff

Becoming confident with your daily tasks on Comm.care!

18 articles

Getting Started

Key steps for Managers to get your organisation ready to use Comm.care

11 articles


Comm.care simplifies Minimum Data Set reporting of a set of data elements agreed for mandatory collection and reporting at a national level.

7 articles

Manage NDIS Business

2 articles

Introduction to Comm.care

Helpful resources for getting started with Comm.care for your case and client managem

11 articles

Manage your Organisation

These articles contain helpful information to best manage your organisation in Comm.care.

32 articles

Circle of Care

A Circle of Care is the place where you will find everything about the participant.

27 articles

Reporting & Auditing

Everything you need to know about NDIS reports and DSS Data Exchange, CHSP Program.

18 articles

Set up Your Organisation

The service description in your profile is seen by other organisations, and is how your Organisation introduces itself to others who are using Comm.care. This information is also used for reporting purposes. By using Comm.care, multiple teams can stay up to date on Client visits, reducing communication bottlenecks.

To go to your Organisation section, you can look at the top menu and click on My  Organisation > Click on your organisation name (on the right)

From your Organisation section, you can see the logo and a brief description of your Organisation on the right. Click on it to open detailed information and edit your Organisation. Click on the blue Edit button to edit the profile. You should complete all the fields. Only the information in the Basic Information section is made public to other organisations and users. You can also choose to hide from public listing if you want to. 

Another way to access this information is from the Home Screen, where you can see your Organisation on the right. Just click on your Organisation name to open it.

my organisation in comm.care

Basic Information

  • Organisation Name: Your Organisation name 
  • Organisation Logo: Your Organisation logo is used everywhere in Comm.care, uploading it gives a professional look to your Organisation.
  • About Us: Enter a paragraph or two in the About Us section - members of other Organisations will be able to see your profile, so make it good!
  • Address Type: You can add multiple addresses for the Organisation and name them to differentiate them (Eg, Head office and Branch office)
  • Address: Comm.care uses Google Maps to better locate the address. Just type the address and select from the suggestion.
  • Telephone: You can add multiple telephone numbers.
  • Contact: You can add all the contact info, from Email, Facebook, Twitter to Website, ... to let people know how to get in touch with you. Attendees can now click on 'Reply to' once they receive the notification to confirm or to request any changes to the appointment. The response will go to the inbox mentioned in this field. Make sure to add an active inbox in the field for your staff to communicate better.
  • Hide from Public listing: By default, your Organisation will be listed under the page app.comm.care/organisations. If you wish to hide your information, just turn this option on.

Funding Source

You can select one or multiple funding sources. Depending on your selection, there will be more information for you to fill in.

For funding sources such as  Client Fee for ServiceQueensland Network of Alcohol and Other Drug Agencies, and Other, there is no need for additional information, you're ready to go! 

For NDIS, DSS and HCP funded organisations:

  • National Disability Insurance Scheme (NDIS): enter your NDIS registration number or Temporary Transformation Payment (TTP) Compliant and select your Registration Groups
Note: To find your Organisation's registration number, go to NDIS portal> Your organisation profile

  • Home Care Packages (HCP): select your Common Services.
  • Department of Social Services (DSS): Enter the DSS Username and DSS Password that was provided to you by the Department when the application for your system account was approved, then click on the Synchronise button and wait for Comm.care to initialise integration with DEX.

funding sources and rego groups

DSS Funded Organisations

Comm.care connects with the DEX (DSS Data Exchange Portal) to generate compliant, automatic DEX reports. This keeps your funding pipeline open, freeing up time to focus on caring for your clients. No other system offers this level of system-to-system integration, so prepare to be blown away! Whenever you wish to do a complete synchronisation with the Department, just click on the Synchronise button again and wait while Comm.care retrieves all your DSS information for you. Note the rectangular box on the right of your Organisation's section will signal if you are synchronised with DEX. Read more about how Comm.care will help you automatically report to CHSP Data Exchange here.

DSS/DEX case management software

Back Office

This is where you set up Timezone, Accounting integration with Xero or MYOB, Billing Information, Postal Address and Bank Details. This information will be shown on your Organisation statements and invoices or can be used to create organisation's templates.

The email field should contain an active inbox address as this can be used by the plan managers or self-managed participants to reply back to you. The email address mentioned here will be CC'ed while sending out the claims or invoices from Comm Care to which the recipient will be able to reply back.

comm.care accounting integration

Comm.care Account

From this section, you can change Account Owner, or change your Comm.care plan.

Note: Only the account owner can change the Comm.care account owner and assign anyone else.

comm.care account plan

To gain full access to features of Comm.care, select the plan 'Track every billable hour'

Well done, you've completed setting up your Organisation's profile! The next step is to add new services to my organisation.

If you’re new to Comm.care and keen to see the full Platform in action, join us for a free demonstration. You can book a convenient time HERE.
Looking forward to meeting you then!

Still need help? Contact Us

Last updated on January 9, 2022