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Becoming confident with your daily tasks on Comm.care!

19 articles

Getting Started

Key steps for Managers to get your organisation ready to use Comm.care

11 articles


Comm.care simplifies Minimum Data Set reporting of a set of data elements agreed for mandatory collection and reporting at a national level.

7 articles

Manage NDIS Business

2 articles

Introduction to Comm.care

Helpful resources for getting started with Comm.care for your case and client managem

11 articles

Manage your Organisation

These articles contain helpful information to best manage your organisation in Comm.care.

32 articles

Circle of Care

A Circle of Care is the place where you will find everything about the participant.

28 articles

Reporting & Auditing

Everything you need to know about NDIS reports and DSS Data Exchange, CHSP Program.

18 articles

Comm.care Basic Onboarding Program

Key steps for Managers to get your organisation ready to use Comm.care

Step 1: Define and input all of your Services:

You may need to do some planning outside the platform to determine the list of activities or supports you will offer to clients, whether they are funded, fee-for-service or free. Relevant services are drawn into client’s service roadmaps and into funder reports. In the Standard Onboarding, you don't need to worry about it as we will be doing that for you! Just keep your NDIS papers ready before the training!
The fee you associate with a specific service is drawn into Activity reports to help you invoice more efficiently.

Step 2: Give your team members access to Comm.care:

In our 2nd email, we will guide you to set-up your staff in Comm.care with correct access.

Step 3: Create your Circles of Care:

Once you have the services set-up, we'll start with creating your first circle of care (i.e. your client's profile)

  1. Add Client Profile information
  2. Give users access and roles within circles
  3. Create a Service Roadmap for each circle/client
  4. Create document templates if required
    1. Read about ensuring uniformity across documents with templates
  5. Add relevant documents to client’s Timeline, e.g. Assessments & personal plan.
These are the essential steps required to get your team started in using Comm.care by Pnyx.
Once you’ve completed these steps, it makes it easier for all users to start scheduling appointments, creating progress notes, and collecting data that your organisation can use for more accurate and efficient reporting and invoicing.

Step 4: Creating Progress notes

Documenting service delivery is a legal requirement as per NDIS. Comm.care helps to document all details of service delivery 'on-field at your fingertips'.

1. Read: Progress Notes tutorial

Step 5: Generate report and create invoices:

By this time, you will be confident enough to use the system and will have enough billable hours ready to be claimed.

  1. Generate reports to see a 'single-view' of all the billable hours and the service details provided across all your clients.
    1. Read about running reports
  2. Create invoices in bulk or for a single client and send them out to their respective claim recipients
    1. Read about Comm.care's approach to NDIS invoicing
    2. Read about creating claims or invoices

This is the gist of the Basic Onboarding Program based on which you will receive our emails. All the emails will contain information as well as links to tutorials and videos to guide you through to set up and get your organisation running successfully.

Feel free to send us an email if you have any questions or concerns. 

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Last updated on September 10, 2021