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Becoming confident with your daily tasks on Comm.care!

18 articles

Getting Started

Key steps for Managers to get your organisation ready to use Comm.care

11 articles


Comm.care simplifies Minimum Data Set reporting of a set of data elements agreed for mandatory collection and reporting at a national level.

7 articles

Manage NDIS Business

2 articles

Introduction to Comm.care

Helpful resources for getting started with Comm.care for your case and client managem

11 articles

Manage your Organisation

These articles contain helpful information to best manage your organisation in Comm.care.

32 articles

Circle of Care

A Circle of Care is the place where you will find everything about the participant.

27 articles

Reporting & Auditing

Everything you need to know about NDIS reports and DSS Data Exchange, CHSP Program.

18 articles

Group Support

Becoming confident with the group supports on Comm.care!

5 articles

Documenting Group Progress Notes

Progress Notes should follow basic documentation requirements to support the  Provider Payment Assurance Program

There are several ways to create traditional Progress Notes in Comm.care, but only one way to create a Group Progress Note. Group Appointments are created from My Organisation Calendar and the Progress Notes are created from the same place as the information to be populated reflects for all the participants in the group and so you can create one single case note/progress note for all the participants of the group.

Go to

My Organisation> Calendar> Click the red page against the group appointment

Note: Group appointments will show a green logo named Multiple Circles

Comm.care - 2021-08-05T152244.232Once you open the Progress Note to fill up, you will notice most of the fields are auto-populated from the appointment itself.

Fields explained:

  • Status: Select if the care was: ProvidedNo Show, or Cancelled.
  • Time and Date: of occurrence of the service.
  • Related Client: is pre-filled from the group of circles you have populated while creating appointments.
  • Service: Group service name
  • Support Item, Quantity and Unit Price from the Roadmap and appointment.
  • Attendees: Populated from the appointment. Note: Only the mutual staff between the circles can be the attendee of the appointment to maintain data privacy for all the circles.
  • Document text area: This is where you populate your case notes.

Please note: Whatever information you enter here will reflect on the progress note for each circle of care so be careful in writing any personal information. Also, be sure you have the consent of the participants while attaching photographs as they will also reflect on the progress note for each circle of care.

In case of cancelled/no show or 1:1 support after the service

Cancelled or No Show

In this case, you can remove the participant from related clients while creating a group progress note.

Comm.care - 2021-08-05T165154.688

Then generate a separate progress note from Circle's Timeline under the status Cancelled or No Show. Make sure to populate all the correct line items to reflect on the claims.

Comm.care - 2021-08-05T165218.352

If it is a short notice cancellation and the Client will be charged a 100% cancellation fee, from 'Status' select: No Show.
If the appointment is cancelled in advance and there is no cancellation fee, from 'Status' select: Cancelled.
Depending on the Progress Notes status, cancellation fees will be included in the claim as 100% or 0. 

You can read more about NDIS Service Booking And Cancellation 

1:1 or support service after group support

In this case, you will need to create the group progress note as mentioned above and furthermore, create a separate progress note from Circle's timeline to whom the extra service was provided.

Go to My Circle's> Timeline> Add Document (Top right)> Progress Note

Comm.care - 2021-08-05T170544.708Populate the fields just like a normal progress note under the line item '1:1 support'. This is because a group progress note is common for all the participants in the group and so a separate PN is required for extra service.

Important Note 

  • Progress notes created for a group can only be edited from My Organisation> Calendar and not any other place.
  • Be sure that you are editing the part which is common for the entire group while editing a group appointment and Progress Note
  • All the Progress Notes once claims will be locked. You are not supposed to change the case notes once they are claimed. If you feel you still need to make any changes to the Progress notes after claiming, simply delete the invoice, make the changes and then create a new invoice.

If you’re new to Comm.care and keen to see the full Platform in action, join us for a free demonstration. You can book a convenient time HERE.
Looking forward to meeting you then!

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Last updated on August 5, 2021