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Becoming confident with your daily tasks on Comm.care!

18 articles

Getting Started

Key steps for Managers to get your organisation ready to use Comm.care

11 articles


Comm.care simplifies Minimum Data Set reporting of a set of data elements agreed for mandatory collection and reporting at a national level.

7 articles

Manage NDIS Business

2 articles

Introduction to Comm.care

Helpful resources for getting started with Comm.care for your case and client managem

11 articles

Manage your Organisation

These articles contain helpful information to best manage your organisation in Comm.care.

32 articles

Circle of Care

A Circle of Care is the place where you will find everything about the participant.

27 articles

Reporting & Auditing

Everything you need to know about NDIS reports and DSS Data Exchange, CHSP Program.

18 articles

Exporting to MYOB

This article explains how to export service claims (invoices) from Comm.care to MYOB.

Comm.care, as a client management software, helps in account reconciliation of the services that you have provided to your Clients. 

Comm.care provides invoices for the services below, for export to your accounting system:

  1. NDIS Self Managed
  2. NDIS Plan Managed
  3. Client fee for Services

Let's have a look at exporting  either Self Managed or Plan Managed claims to MYOB.

In order to import invoice to MYOB you have to first select MYOB as your Accounting Integration from Organisation Profile, then enter the MYOB Item number on each of your Organisation's services,  See more detail here and to your Circle's profile.

Remember, first create the invoices and send them out to Participants and Plan Managers before you start with accounting. Until you have sent out the invoices, there is no point attempting account reconciliation for those services. See the details here.

Once you've sent out the invoices, go to My Organisation > Report. 

1. You should filter Select Roadmap Type to Self Managed or Plan Manager. - Remember to enter Payment classifications on the Circle’s Roadmap. Learn more about the Roadmap of Support.

2. Select Filter Progress Notes by Purpose: 3.3 Export Claims

3. Select the Occurrence date for the duration you want to export claims.

4. Click Generate report to load report page in a tabular form where you can have a 'single view' of all the NDIS Invoices that will be exported to MYOB.

5. Click on Action (below Generate report) > Export as accounting file. It will download a CSV file for you to upload to MYOB.

Once you have downloaded the accounting file (MYOB CSV file), the next step would be importing in MYOB.

Login into your MYOB and Select what you want to do > Select Import data

Import invoices to MYOB

After clicking Next> Tab 2 will open

Tab 2: Select Import: Sales & Sales type: Item Sales from the drop-down

> Select the file that you downloaded by using the Browse tab > Click Next>

Import MYOB Sales type

Tab 3: 

* Select Data separated by: Tabs
* The first line of the file contains: Headers or Labels
* If data you are importing already exists in this company file: Add the import data (from the drop-down menu)
* Match cards using their: select from the drop down "Card Id" or "Co./Last Name"
* Click Next>


Tab 4:

As the downloaded file is already in the MYOB CSV format, you just need to select Automatch here and the fields will be matched with the available fields. Once done, click Next>

Match fields in MyOB

Tab 5: 

If you want to back up the file, this is the stage where you can do it by clicking the Backup button. Click Next>

Import data in MyOB

Tab 6: 

After you have imported the files, you can have a look at all the imported records and one's that were skipped due to errors. Once you rectify those errors, the best approach for you is to fix the specific file and import it again and also address the root cause of the problem, for example, fix the 'MYOB Card Id' on Comm.care to match the Card Id from MYOB and then import just those files again.

It's that simple! Similarly, you can follow the above process for client fee for services.

In this way, Comm.care helps you to efficiently export data to your accounting system.

Still need help? Contact Us

Last updated on June 23, 2021