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Becoming confident with your daily tasks on Comm.care!

18 articles

Getting Started

Key steps for Managers to get your organisation ready to use Comm.care

11 articles


Comm.care simplifies Minimum Data Set reporting of a set of data elements agreed for mandatory collection and reporting at a national level.

7 articles

Manage NDIS Business

2 articles

Introduction to Comm.care

Helpful resources for getting started with Comm.care for your case and client managem

11 articles

Manage your Organisation

These articles contain helpful information to best manage your organisation in Comm.care.

32 articles

Circle of Care

A Circle of Care is the place where you will find everything about the participant.

27 articles

Reporting & Auditing

Everything you need to know about NDIS reports and DSS Data Exchange, CHSP Program.

18 articles

Exporting to Xero

This article briefs about exporting services claims to Xero from Comm.care.

Comm.care, as a client management software, helps in account reconciliation of the services that you have provided to your client. 

Comm.care does invoices for the services below which needs an accounting system:

  1. NDIS Self Managed
  2. NDIS Plan Managed
  3. Client fee for Services

Now, let's have a look at exporting plan managed claims to Xero.

In order for import invoice to Xero to work you have to first select Xero as  your Accounting Integration from Organisation Profile, then enter the Account Code and Tax type  on each of your Organisation's services,  See more detail here

Remember, first create the invoices and send them out to the participants and plan manager before you start with accounting. Unless you don't send out the invoices, it's no point in account reconciliation of that services. See the details here.

Once you've sent out the invoices, go to  My Organisation > Report

1. You should filter  Select Roadmap Type to Self Managed or Plan Manager.  - Remember to enter Payment classifications on the Circle’s Roadmap. Learn more about the Roadmap of Support.

2. Select Filter Progress Notes by Purpose: 3.3 Export Claims

3. Select the  Occurrence date for the duration you want to export claims.

4. Click Generate report to load report page in a tabular form where you can have a 'single view' of all the NDIS Invoices to be exported to Xero.

5. Click on Action (below Generate report) > Export as accounting file. It will download a CSV file for you to upload to Xero.

Once you have downloaded the accounting file ( Xero CSV file), you can upload it to the Xero accounting system. Follow the steps given below.

Tab 1:

Select Xero as the system you are importing from> Jump to Step 3 where you can directly import the file which you downloaded as it is in the Xero CSV format.

Import sales file to Xero

For the two questions given at the bottom, select No, ignore all address details and for the other choose Tax exclusive> Click Import.

Tab 2:

Import to XeroIt shows the invoices as drafts and the errors in the invoices which can be fixed by going to that specific file in Comm.care and import it again. Also address the root cause of the problem, for example, fix the Xero accounting codes in your Organisation services. You now just need to import these files and Complete Import.     

Done! It's that simple to import the claims to your accounting system through Comm.care.

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Last updated on November 30, 2021