In Comm.care an appointment is an instance when a service is scheduled to be delivered to the person/Participant. In order to create an appointment for that person, their Circle first needs to have the relevant service added to the Roadmap - see Add your services to the Roadmap.
The Circle Calendar shows the Participant's appointments including yours and your colleagues.
Note: Comm.care revolves around the idea of person-centered care and so you can only create appointments based on the Circles and not staff.
There are two ways to create appointments for the Circle in Comm.care.
Click on My Circles
> Select the Circle from the list or search for their name at the bottom of the list > Calendar > Click Add Event > Add Appointment on the top right or scroll through the time-slot in the calendar (refer to the image below).
Complete the new appointment form.
Attendees can now click on 'Reply to' once they receive the notification to confirm or to request any changes to the appointment. To create appointments for NDIS funded services, please refer to Create or Delete Appointments article. With the new filters, you can now view the Circle's appointments as per the Roadmap and the attendees.
Now you can create multiple appointments for multiple Circles in a single place and can have a single view of all the appointments.
Click on My Organisation
> Calendar > Click on Circle's tab on the right > Add Appointment.
Note: Because you have multiple Circles here, please be sure of the Circle you select and add an appointment for.
Click on option Repetitive to select the type of repetition: Hourly, Daily, Weekdays, Weekly, Monthly. Each type has different options, which are designed to help you quickly automate the process. You can also set an end date for the recurring appointment. For example:
Congratulations! You have created your first appointment. From the calendar, you can now click on the appointment to see more information about the specific appointment.
Note:
Open the appointment > Edit > Delete
If the appointment is repetitive (part of a series of recurrent appointment), you will need to select if you want to delete:
When an appointment is booked with the Circle, a message box pops up to give you a warning if the assigned staff is already booked. It enables the organization to avoid scheduling conflicts and manage staff availability smarter.
Creating case notes works the same way as for any other funding source in this case. Check out the Progress Notes tutorial for further information.
You can now effectively manage your clients and your staff all in one place while keeping client's needs in priority with Comm.care.